Returns & Exchanges
At Matta NY, we want you to be completely satisfied with your purchase. If you are not happy with your order, we accept returns of unworn, unwashed, and tagged merchandise within 14 days of delivery.
Initiate Your Return
Visit our online returns portal with your order number and zip code to select the items you wish to send back.
Package Your Items
Carefully place the items in their original packaging, ensuring all designer tags and labels remain securely attached.
Ship the Package
Affix the prepaid shipping label provided through our portal and drop off the package at any authorized carrier location.
Receive Your Refund
Once our team inspects the returned goods, a refund will be issued to your original payment method within 7-10 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing